Customer Service Supervisor Description

Customer Service Supervisor Description. A Customer Service Supervisor oversees, leads and trains a company's service staff. Above all else, the job description and duties of a customer service supervisor call for a person with patience and leadership skills.

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Customer service supervisors usually oversee a team of customer service representatives who deal with customers either in person, over the phone or online. Supervisors direct activities of specific crews and ensure their tasks are accomplished according to quality and safety requirements. In this section, you will convey day-to-day expectations and routines to candidates, either making.

Bachelor's or Master's degree in business administration or relevant field.

The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback.

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Customer Service Representative Job Description

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Trains, coaches, and mentors employees on how to deliver the best customer service possible. Manages any work schedules necessary to effectively handle changes in volume of incoming client calls to maintain required SLOs. Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead.